%20(Logo)-2.png)
SHIPPING & RETURNS
SHIPPING POLICY
Processing Time:
Our team works diligently to process and ship orders within 3-5 business days after receiving payment. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
We offer several shipping options to meet your needs. During checkout, you can choose your preferred shipping method. Please note that delivery times may vary depending on your location.
-
Standard Shipping: Estimated delivery within 5-7 business days.
-
Expedited Shipping: Estimated delivery within 2-3 business days.
-
Overnight Shipping: Guaranteed next-business-day delivery for orders placed before 12:00p
Shipping Rates:
Shipping costs are calculated based on the weight of your order and the selected shipping method. The exact shipping cost will be displayed during the checkout process.
RETURN & EXCHANGE POLICY
We are committed to delivering the highest quality skincare products to our customers. Due to the nature of our products and for the safety and well-being of our customers, we do not accept returns on skincare items.
Why No Returns?
*Hygiene and Safety: Skincare products are personal and hygiene-sensitive items. To ensure the safety and well-being of all our customers, we cannot accept returns on products that have been opened or used.
*Product Integrity: We uphold strict quality control measures to guarantee the integrity of our skincare products. All products leave our facility in perfect condition. Accepting returns would compromise the assurance of product quality and safety.
Quality Assurance:
We stand by the quality of our products. If you receive a damaged or defective item, please contact our customer support team at mysheandis@gmail.com within 7 days of receiving your order. We will promptly address the issue and provide a suitable resolution.
Contact Us:
If you have any questions or concerns about our no-return policy, please feel free to contact our customer support team at email: mysheandis@gmail.com or customer support phone number: 470-502-3075.
Thank you for choosing Sheandis for your skincare needs.